1. Introduction & Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Client," "you"), and Venus Digital LLC ("Company," "we," "us," or "our"), a limited liability company organized under the laws of the State of Wyoming, USA, having its registered office at 30 N Gould St, Ste R, Sheridan, WY 82801.
By accessing our website (https://venusdigital.org), booking a strategic consultation, or executing an agreement for video editing, personal brand growth, social media management, or AI automation solutions, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
2. Eligibility
You must be at least 18 years of age and possess the legal authority to enter into binding agreements. If you are entering into these Terms on behalf of a company, medical practice, or commercial organization, you represent that you possess full corporate authority to bind that entity.
3. Scope of Services & Client Agreements
Venus Digital LLC delivers specialized creative production and AI automation packages, including:
- Personal Brand Growth & Content Creation: High-retention short-form video production, long-form podcast repurposing, viral scripting, sound design, and creative editing.
- Omnichannel Social Management: Cross-platform publishing (Instagram, YouTube, TikTok, LinkedIn, Facebook), scheduling, and organic distribution strategy.
- AI Content Pipelines: Automated repurposing workflows, multi-format drafting, and human-in-the-loop review systems.
- Conversational AI Chatbots: Autonomous 24/7 web agents grounded strictly in client business knowledge for FAQ handling and lead qualification.
- AI Reception & Voice Answering: Autonomous conversational voice systems for call greeting, appointment scheduling, and caller qualification.
All bespoke client engagements are governed by an individual Statement of Work (SOW) or service agreement that outlines specific deliverable quantities, revision schedules, timelines, and fees.
4. Client Assets & Permissions
To enable the timely production and delivery of creative assets, you agree to:
- Provide raw video footage, voice recordings, visual assets, and brand guidelines in accordance with agreed project schedules.
- Warrant that you hold all necessary copyrights, trademark permissions, model releases, and commercial authorizations for all materials submitted to Venus Digital LLC.
- Grant Venus Digital LLC a non-exclusive, worldwide license to edit, synchronize, format, and host submitted assets solely for the purpose of executing the agreed deliverables.
Upon receipt of full payment for your project or monthly retainer, you own 100% of the final customized video deliverables, client graphics, and unique brand creative produced for you. Venus Digital LLC retains exclusive ownership of its pre-existing proprietary prompt libraries, editing frameworks, software code, and automation architectures.
5. Fees, Subscriptions & Payment Terms
Financial terms are established in your client agreement or retainer contract:
- Currency & Invoicing: All pricing is quoted in United States Dollars (USD) unless explicitly designated otherwise. Retainers are billed monthly in advance.
- Payment Methods: Payments are processed securely via authorized electronic payment processors, credit/debit card, or direct bank transfer.
- Late Payments: Invoices overdue by more than 7 calendar days may result in a 1.5% monthly late fee or the temporary pause of active social publishing, video rendering queues, and AI webhook endpoints.
6. Refund & Cancellation Policy
Due to the bespoke, resource-intensive nature of customized video production, editing pipelines, and specialized AI infrastructure engineering:
- All retainer fees and project milestone deposits are non-refundable once creative production or software configuration has commenced.
- Clients may cancel recurring monthly retainers by providing 30 days written notice to hello@venusdigital.org prior to the next billing cycle.
- Client revision requests are fulfilled in accordance with the revision cycles outlined in your individual SOW.
7. AI Systems & Telecommunications Compliance
Clients utilizing Venus Digital LLC AI Chatbots or AI Voice Reception systems agree to:
- Strictly adhere to the Telephone Consumer Protection Act (TCPA), state wiretapping/recording consent statutes, and international telecommunication laws.
- Refrain from utilizing AI calling systems for unsolicited robocalls, political campaigning, predatory telemarketing, or unauthorized automated spam.
- Acknowledge that while AI models are grounded in verified company information, AI outputs should be monitored through periodic human oversight for high-risk operations.
8. Disclaimer of Warranties & Platform Algorithms
While our creative methodologies and retention strategies are engineered for maximum reach and buyer conversion, Venus Digital LLC does not guarantee specific follower counts, algorithmic virality, or financial returns. Social media algorithms (Instagram, TikTok, YouTube, LinkedIn) are controlled by third-party platforms and fluctuate independently of agency efforts.
Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the maximum extent permitted by applicable law.
9. Limitation of Liability & Indemnification
To the fullest extent permitted by Wyoming law, Venus Digital LLC, its members, managers, and employees shall not be liable for any indirect, incidental, consequential, or punitive damages (including lost profits or business disruption) arising out of your use of our creative assets or automated systems.
You agree to indemnify, defend, and hold harmless Venus Digital LLC from any third-party claims, liabilities, damages, or legal costs arising from: (a) infringement of third-party IP by materials you provided; (b) misuse of deployed voice/chat automations; or (c) your breach of these Terms.
10. Governing Law & Jurisdiction
These Terms, and all disputes arising out of or related to our services, shall be governed by and construed in accordance with the substantive laws of the State of Wyoming, United States, without regard to conflict of law principles. Any legal action or proceeding shall be instituted exclusively in the state or federal courts situated in Sheridan County, Wyoming.
11. Contact Details
If you have any questions or require legal notices regarding these Terms, please contact:
Venus Digital LLC
Attn: Legal & Contract Administration
30 N Gould St, Ste R
Sheridan, WY 82801, USA
Email: hello@venusdigital.org
Website: https://venusdigital.org